Help & Care

Thank you for choosing Norvida we hope you enjoy your ice bath and can help you with any questions or issues you may have. If you do not find the solution or answer below please reach out to us via our online chat or email at: info@norvida.co.uk

FAQ's

How do I keep the water clean?

Always keep the all-weather cover on when not in use, to help prevent any debris falling in!

We recommend changing the water once per week without any additives.

When you drain the water from your Tub, to extend the life of your next
fill, we recommend washing the inside surfaces with warm soapy water.

Can I use Epsom Salts in my Ice Bath?

Yes, its fine to add Epsom Salt to your ice bath, there are some really good reasons why you would want to!

Espom salts are safe to use, and may have health benefits by supplementing your magnesium levels, but chloride salts (e.g., table salt, road salt) are not safe to use.

My tub won't inflate!

Please see the full explanation below on how to use the double valve and how to fix the valve pin.

My tub is leaking!

The most common cause of the tub leaking is the stopper at the bottom of the tub is not fully inserted, please check where the water is coming from and make sure the stopper at the bottom of the tub is fully pushed down tight.

Another common cause is the drain tap not being screwed on enough make sure the tap is screwed on tight and the rubber ring is fitted to prevent leaking. If you still have issues with leaking please contact us straight away. info@norvida.co.uk

Common Issue Inflating ring

Inflating the Ice Bath Outer Ring

Double Valve Explained

The Norvida ice bath has a double valve system. The top valve is an Anti-air escape valve to prevent air escaping when inflating. The bottom valve is a quick air release valve for use when deflating.

Scroll down and swipe for each step on how to use the valve and how to solve any issues.

How to use the valve

  • 1. Insert both valves

    swipe for step 2...

  • 2. Open the top valve only

    Valve 2 - Anti-air escape valve

  • 3. Insert hand pump

    Making sure the valve pin goes inside the pump nozzle. If your valve pin is not pointing out please see solution below.

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Issue: Valve Pin Is Bent

  • Issue:

    Valve pin has bent over during transit. Don't worry this is easily fixed and won't effect your tub.

    Swipe for solution...

  • Solution:

    Use a tooth pick or hair pin to flick the valve pin back into position. The valve pin should now be upright and will allow the air to enter the ring but stop it from coming back out.

  • 3. Insert hand pump

    Making sure the valve pin goes inside the pump nozzle.

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